Empower Direct Care, PLLC

This is an Agreement between EMPOWER DIRECT CARE, PLLC, located at 1107 University Drive, Fort Worth, TX 76107 (Empower Direct Care PLLC), Chi K. Nguyen, D.O, (Physician) in her capacity as an agent of Empower Direct Care PLLC, and you, (Patient). 



The Physician, who specializes in family medicine, delivers care on behalf Empower Direct Care, at the address set forth above. In exchange for certain fees paid by You, Empower Direct Care PLLC, through its Physician, agrees to provide Patient with the Services described in this Agreement on the terms and conditions set forth in this Agreement. 



1. Patient. A patient is defined as those persons for whom the Physician shall provide Services, and who are signatories to, or listed on the documents attached as Appendix 1, and incorporated by reference, to this agreement.

2. Services. As used in this Agreement, the term Services, shall mean a package of services, both medical and non-Medical, and certain amenities (collectively “Services”) , which are  offered by Empower Direct Care PLLC, and set forth in Appendix  1.

3. Terms.  This agreement shall commence on the date signed by the parties below and shall continue for a period of one month, automatically renewed. 

4. Fees. In exchange for the services described herein, Patient agrees to pay Empower Direct Care PLLC, the amount as set forth in Appendix 1, attached. This fee is payable upon execution of this agreement and is in payment for the services provided to Patient during the term of this Agreement.  If this Agreement is cancelled by either party before the agreement termination date, then Empower Direct Care shall refund the Patient’s prorated share of the original payment, remaining after deducting individual charges for services rendered to Patient up to cancellation.    

5. Non-Participation in Insurance. Patient acknowledges that neither Empower Direct Care PLLC, nor the Physician participate in any health insurance or HMO plans or panels. Neither of the above make any representations whatsoever that any fees paid under this Agreement are covered by your health insurance or other third-party payment plans applicable to the Patient. The Patient shall retain full and complete responsibility for any such determination.  This agreement acknowledges your understanding that the Physician is not opted out of Medicare, and as a result, the Physician is not able to provide care for Patient who has Medicare.

6. Insurance or Other Medical Coverage. Patient acknowledges and understands that this Agreement is not an insurance plan, and not a substitute for health insurance or other health plan coverage (such as membership in an HMO). It will not cover hospital services, or any services not personally provided by Empower Direct Care PLLC, or its Physicians. Patient acknowledges that Empower Direct Care PLLC has advised that patient obtain or keep in full force such health insurance policy (ies) or plans that will cover Patient for general healthcare costs. Patient acknowledges that this Agreement is not a contract that provides health insurance, and this Agreement is not intended to replace any existing or future health insurance or health plan coverage that Patient may carry.    

7. Term; Termination. This Agreement will commence on the date first written above and will extend monthly thereafter. Notwithstanding the above, both Patient and EMPOWER DIRECT CARE PLLC shall have the absolute and unconditional right to terminate the Agreement, without the showing of any cause for termination, upon giving 30 days prior written notice to the other party. 

8. Communications.  You acknowledge that communications with the Physician using e-mail, facsimile, video chat, text, instant messaging, and cell phone are not guaranteed to be secure or confidential methods of communications. As such, You expressly waive the Physician’s obligation to guarantee confidentiality with respect to correspondence using such means of communication. You acknowledge that all such communications may become a part of your medical records.  By providing Patient’s e-mail address on the attached Appendix 1,  Patient  authorizes the Empower Direct Care PLLC, and its Physicians to communicate with Patient  by e-mail regarding Patient’s “protected health information” (PHI) (as that term is defined in the Health Insurance Portability and Accountability Act (HIPAA) of 1996 and it’s implementing regulations) By inserting Patient’s  e-mail address in Exhibit 1, Patient acknowledges that:

  1. E-mail is not necessarily a secure medium for sending or receiving PHI and, there is always a possibility that a third party may gain access;

  2. Although and the Physician will make all reasonable efforts to keep e-mail communications confidential and secure, neither Empower Direct Care PLLC, nor the Physician can assure or guarantee the absolute confidentiality of e-mail communications;

  3. In the discretion of the Physician, e-mail communications may be made a part of Patient’s permanent medical record; and,

  4. Patient understands and agrees that E-mail is not an appropriate means of communication regarding emergency or other time-sensitive issues or for inquiries regarding sensitive information. In the event of an emergency, or a situation in which the patient could reasonably expect to develop into an emergency, Patient shall call 911 or the nearest Emergency room, and follow the directions of emergency personnel.       

If Patient does not receive a response to an e-mail message within one day, Patient agrees to use another means of communication to contact the Physician. Neither Empower Direct Care PLLC, nor the Physician will be liable to Patient for any loss, cost, injury, or expense caused by, or resulting from, a delay in responding to Patient as a result of technical failures, including, but not limited to, (i) technical failures attributable to any internet service provider, (ii) power outages, failure of any electronic messaging software, or failure to properly address e-mail messages, (iii) failure of the Practice’s computers or computer network, or faulty telephone or cable data transmission, (iv) any interception of e-mail communications by a third party; or (v) your failure to comply with the guidelines regarding use of e-mail communications set forth in this paragraph.

9. Change of Law.   If there is a change of any law, regulation or rule, federal, state or local, which affects the Agreement including these Terms & Conditions, which are incorporated by reference in the Agreement, or the activities of either party under the Agreement, or any change in the judicial or administrative interpretation of any such law, regulation or rule, and either party reasonably believes in good faith that the change will have a substantial adverse effect on that party’s rights, obligations or operations associated with the Agreement, then that party may, upon written notice, require the other party to enter into good faith negotiations to renegotiate the terms of the Agreement including these Terms & Conditions. If the parties are unable to reach an agreement concerning the modification of the Agreement within forty-five days after of date of the effective date of change, then either party may immediately terminate the Agreement by written notice to the other party.

10. Severability. If for any reason any provision of this Agreement shall be deemed, by a court of competent jurisdiction, to be legally invalid or unenforceable in any jurisdiction to which it applies, the validity of the remainder of the Agreement shall not be affected, and that provision shall be deemed modified to the minimum extent necessary to make that provision consistent with applicable law and in its modified form, and that provision shall then be enforceable.

11. Reimbursement for services rendered. If this Agreement is held to be invalid for any reason, and if Empower Direct Care PLLC is therefore required to refund all or any portion of the monthly fees paid by Patient. Patient agrees to pay Empower Direct Care an amount equal to the reasonable value of the Services actually rendered to Patient during the period of time for which the refunded fees were paid. 

12. Assignment.  This Agreement, and any rights Patient may have under it, may not be assigned or transferred by Patient.

13. Relationship of Parties.  Patient and the Physician intend and agree that the Physician, in performing his duties under this Agreement, is an independent contractor, as defined by the guidelines promulgated by the United States Internal Revenue Service and/or the United States Department of Labor, and the Physician shall have exclusive control of his work and the manner in which it is performed.  

14. Amendment.  No amendment of this Agreement shall be binding on a party unless it is made in writing and signed by all the parties.  Notwithstanding the foregoing, the Physician may unilaterally amend this Agreement to the extent required by federal, state, or local law or regulation (“Applicable Law”) by sending You 30 days advance written notice of any such change.  Any such changes are incorporated by reference into this Agreement without the need for signature by the parties and are effective as of the date established by Empower Direct Care PLLC, except that Patient shall initial any such change at Empower Direct Care’ request. Moreover, if Applicable Law requires this Agreement to contain provisions that are not expressly set forth in this Agreement, then, to the extent necessary, such provisions shall be incorporated by reference into this Agreement and shall be deemed a part of this Agreement as though they had been expressly set forth in this Agreement.

15. Legal Significance. Patient acknowledges that this Agreement is a legal document and creates certain rights and responsibilities. Patient also acknowledges having had a reasonable time to seek legal advice regarding the Agreement and has either chosen not to do so or has done so and is satisfied with the terms and conditions of the Agreement. 

16. Miscellaneous: This Agreement shall be construed without regard to any presumptions or rules requiring construction against the party causing the instrument to be drafted. Captions in this Agreement are used for convenience only and shall not limit, broaden, or qualify the text.

17. Entire Agreement: This Agreement contains the entire agreement between the parties and supersedes all prior oral and written understandings and agreements regarding the subject matter of this Agreement. 

18. Jurisdiction: This Agreement shall be governed and construed under the laws of the State of Texas and all disputes arising out of this Agreement shall be settled in the court of proper venue and jurisdiction for Empower Direct Care PLLC’ address in Pantego, Texas.

19.  SERVICE.  All written notices are deemed served if sent to the address of the party written above or appearing in Exhibit A by first class U.S. mail.  The parties have signed duplicate counterparts of this Agreement on the date first written above.


Empower Direct Care PLLC ​


Chi Kim Nguyen, D.O.                Owner of Empower Direct Care, PLLC                                   





Appendix 1


Services and Payment Terms


1. Medical Services. As used in this Agreement, the term Medical Services shall mean those medical services that the Physician, herself is permitted to perform under the laws of the State of Texas and that are consistent with her training and experience as an osteopathic physician.  The spectrum of services fall into Primary care, aesthetics, and sexual wellness which shall be performed by the Physician.


The Physician may from time to time, due to vacations, sick days, and other similar situations, not be available to provide the services referred to above in this paragraph 1.  During such times, Patient’s calls to the Physician, or to the Physician’s office, will be directed to a physician who is “covering” for the Physician during his absence. Empower Direct Care will make every effort to arrange for coverage but cannot guarantee such coverage. 

2. Non-Medical, Personalized Services for CLINIC’s MEMBERS.  Empower Direct Care shall also provide Patient with services as listed in the member's benefit chart. 


(a) 24/7 Access.   Patient shall have access to the Physician via instant messaging and video chat. Patient shall also have direct telephone access to the Physician on a twenty-four hour per day, seven day per week basis. Patient shall be given a phone where patient may reach the Physician directly around the clock. During the Physician’s absence for vacations, continuing medical education, illness, emergencies, or days off, Empower Direct Care PLLC will provide the services of an appropriate licensed healthcare provider for assistance in obtaining medical services. Patient shall be given instructions as to how to contact such healthcare provider. Such provider shall be available to Patient to the same extent as would the Physician, however provider shall be contacted through an answering service rather than through a direct phone line. 


(b) E-Mail Access.  Patient shall be given the Physician’s e-mail address to which non-urgent communications can be addressed. Such communications shall be dealt with by the Physician or staff member of the Practice in a timely manner.  Patient understands and agrees that email and the internet should never be used to access medical care in the event of an emergency, or any situation that Patient could reasonably expect may develop into an emergency. Patient agrees that in such situations, when a Patient cannot speak to Physician immediately in person or by telephone, that Patient shall call 911 or the nearest emergency medical assistance provider, and follow the directions of emergency medical personnel.  


(c) No Wait or Minimal wait Appointments.  Every effort shall be made to assure that Patient is seen by the Physician immediately upon arriving for a scheduled office visit or after only a minimal wait. If Physician foresees a minimal wait time, Patient shall be contacted and advised of the projected wait time.  


(d) Same Day/Next Day Appointments. When Patient calls or e-mails the Physician prior to noon on a normal office day (Monday through Friday) to schedule an appointment, every reasonable effort shall be made to schedule an appointment with the Physician on the same day. If the patient calls or emails the Physician after noon on a normal office day (Monday through Friday) to schedule an appointment, every reasonable effort shall be made to schedule Patient’s appointment with the Physician on the following normal office day. In any event, however, Empower Direct Care shall make every reasonable effort to schedule an appointment for the Patient on the same day that the request is made.   

(e) Home or Office Visits.  Patient may request that the Physician see Patient in Patient’s home or office, and in situations where the Physician considers such a visit reasonably necessary and appropriate, she will make every reasonable effort to comply with Patient’s request. 

(f) Specialists.  EMPOWER DIRECT CARE Physician shall coordinate with medical specialists to whom Patient is referred to assist Patient in obtaining specialty care. Patient understands that fees paid under this Agreement do not include and do not cover specialists’ fees or fees due to any medical professional other than the Empower Direct Care Physician.




Updated 2/25/2021